Our priority is to serve our customer’s needs. After purchasing a product, you will get all the documents and we will provide full assistance if you are facing any difficulties in using the product. Product return and cancellation are not allowed to get the product on hand. In case of a defective product, Musket Gears will take full responsibility. Customers can substitute the product before unboxing it. If the customer changes the order after getting the product in their hand, they will bear the transportation cost of substituting the product.